UW Occupational Therapy Shop

Frequently Asked Questions

How long is the pop-up shop open?

The pop-up shop will be open from Thursday, February 13th to Thursday, February 27th at midnight.

What happens after I place my order?

We will be collecting all orders before placing a bulk order with the factory. Once the pop-up shop closes at midnight on February 27th, we will collect all of the data, produce the items and ship your order based on the delivery method of your choosing during checkout.

What will appear on my credit card statement?

Image Source is hosting this store. Image Source Inc. will show as the merchant on your credit card statement with your order number.

How long does it take for my order to ship?

Orders are typically received 5 to 6 weeks after the pop-up shop closes. If you choose to have the order shipped to your individual home address, it will be delivered in mid-to-late April.

What if my apparel order doesn't fit, can I return it?

Unfortunately, no. These are made to order, so please check the sizing guide for each item before placing your order.

Can I change my order once it is placed?

Please double check your orders before placing them. Email uwoccupationaltherapyshop@imagesourceteam.com to determine if your order can be changed. Once the store closes, we are not able to make any changes to your order.

Any other questions?

Email your dedicated team at uwoccupationaltherapyshop@imagesourceteam.com for additional help.